- Delivery and returns
We currently only deliver orders to Ireland and Northern Ireland.
It is with great regret, that at present we are unable to ship orders to our UK Customers. Unfortunately our couriers are currently unable to dispatch to the UK due to extensive delays and possible additional charges at GB borders as a result of Brexit. We hope this will be resolve in the near future.
Any order placed on our website or over the phone are sent by parcel courier as standard. We use DPD Couriers for all orders within Ireland and the UK.
With smaller or individual items we might use alternative methods such as An Post for Ireland and the Royal Mail for orders to the UK.
If you’d like to receive a quote for postal delivery, get in touch with our team and we’ll do our best to help you out.
Larger, heavier items such as extractors or creamers will be sent by palletised road freight. Bulk orders can also be delivered by palletised road freight if it’s more economical than courier delivery. We use Duffy Express Freight when delivering orders by palletised road freight. When you order from us our team will provide you with a price for your pallet delivery.
Our website also provides the delivery cost for orders in Ireland and the UK, including outlying islands and the Scottish Highlands, but it doesn’t include overseas BFPO addresses.
Our team can offer delivery to other countries on request so please do get in contact with us for a quotation.
Please allow 1-3 days delivery for your order if you live within Ireland and 5-10 days delivery for your order if you live in mainland UK.
Please allow 1-3 days delivery for your order if you live within Ireland. (This may vary from May to August), we always try to get the order to the customer within the 1-3 days.
If there is any reason that we can’t fulfil your order, or we think it’s going to be delayed, we’ll inform you via email or we’ll give you a call.
Tracking is available for parcels that are delivered by courier and for pallets delivered by road freight.
Get in contact with a member of our team to receive your tracking number or to receive a tracking update.
Items that are sent with An Post or Royal Mail won’t be tracked unless it’s stated otherwise.
Our Standard Delivery Rates
Our standard courier service allows up to 30KG to be delivered per parcel. Orders above 30KG will be classed as two parcels.
The rates for our courier service are as follows:
Republic of Ireland: €10.00
Northern Ireland: £8.00*
England, Scotland, Wales and islands: £16.00*
We offer discounted delivery rates to counties Donegal, Leitrim and Sligo. The rate for these counties is €7.50.
As above, we may ship some smaller items via An Post or Royal Mail and larger or heavier items via palletised road freight. Please contact our team for a quotation regarding any of these delivery services.
If for any reason you believe the delivery rate provided by our website is incorrect, please contact our team for clarification.
*These rates are subject to change in line with currency fluctuations.
Collection Or Pickup
All orders can alternatively be collected at our premises in Glencolumcille, County Donegal.
Get in contact with our office today if you’d like to arrange a collection time and date. You can view the location of our premises and get directions on Google Maps.
We also offer a pickup/collection service at numerous trade shows and events throughout the year. If you’d like to book an item to be collected at these events it’s vital that you make your purchase weeks in advance so we can make sure we can accommodate your order.
Please get in contact with our team if you’d like to avail of this pickup service.
If your goods are received damaged or are unsatisfactory in any way, we must be notified immediately upon receipt and, in any case, within no more than 7 days of receipt.
Please notify us in writing or by email detailing the condition of the goods and reasons for return. Your query and will resolve the issue as quickly and efficiently as possible. Contact should be made by e-mail to the following email address within the time period specified above;
Return goods must be in the same condition which the customer had received them, the return goods must not be used or modified.
Return Goods will be replaced once the Return Goods are received.
All returned merchandise must be sent to the following address and contain a written account containing proof of purchase and reasons for return. It must arrive at this address within 14 working days of confirmation of return.
All agreed returns will be refunded in the currency purchased via the website, to the value of the product at the time of purchase.
The return postage cost must be paid for by the recipient unless otherwise agreed between customer and supplier prior to return.
Round Candle Wick (No. 7)
Round Candle Wick (No. 7)