Terms & Conditions
1.0 TERMS OF SALE
1.1 We reserve the right to add or remove products at any time. We also reserve the right to increase prices without notice, although no prices will be changed to orders that have already been processed.
1.2 You have the right to cancel your order within 7 working days of placing it for a service or 7 days from receipt of a non-custom product. If your order has been despatched then simply do not open it upon receipt and return it to us. Costs for returning the package must be borne by you and reasonable care must be taken to ensure the goods are returned in good condition.
1.2.1 If you do exercise your right to cancel your order a full refund will be made within 30 days of cancellation.
1.3 Any orders placed which do not contain the required information including full postal address, country of origin and telephone number may be denied subject to secondary security checks at our discretion. You will be notified of any orders that are rejected after preliminary acceptance. We reserve the right to refuse any transaction without notice after further security checks have been carried out.
1.4 If any part of these Terms of Sale is found to be unenforceable as a matter of law, all other parts of these Terms of Sale shall not be affected and shall remain in force.
1.5 All images of original products are reproduced by digital photograph and every effort is made to ensure the images displayed on this website as as close in brightness and tone to that of the original product. Due to the nature of digital photography and variances in individual monitors and settings there will be some difference in brightness and tones to that of the actual product. Purchasing goods via this website is acceptance of this variance and the factors that contribute to it. Every reasonable effort is made to ensure that all imagery used for products is as close to the original product as possible. Some products will have natural variations due to the materials used, in particular wood.
1.6 All sizes and weights quoted are approximate.
1.7 If your order is delayed prior to despatch by us we will notify you of this and a revised expected time of delivery. You have at this time the right to cancel the order at that time without charge.
1.8 Your statutory rights are not affected.
2.0 GIFT VOUCHER TERMS OF SALE
2.1 Gift vouchers are valid for a period of 12 months from the date of purchase
2.2 A gift voucher must be used in full in a single transaction. The transaction value must equal or exceed the value of the gift voucher
2.3 Transactions completed using a gift voucher must be in the currency of the voucher
2.4 Unwanted vouchers cannot be returned for a refund
2.5 Products purchased using a gift voucher can be returned or exchanged but not refunded
2.6 Gift vouchers can be redeemed only by the intended recipient – over the phone or on our website